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Kaiser Perminente’s website causes heartburn, sleeplessness

Yesterday I tweeted: The Kaiser Permanente site is pretty, but someone organized it using their butt. I had just spent an hour on their member website trying to set my daughter’s primary care doctor. The links I followed did not lead to useful content. I was frustrated. I wrote: I officially volunteer to redesign the [...]

SausageFest

A nerdygirl review of the Game Developers Conference

Greetings from an ethnic librarian working in the games industry! I’m posting this review of my experience last year at GDC (the Game Developers Conference) held every year here in San Francisco. It was originally part of a letter to my team here at Linden Lab, but I thought you librarians might be interested/amused, considering [...]

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SXSW Interactive 2009 – Funologists live and in person: Guerilla Game Research

Happy news! I was invited to be a panelist at the South by Southwest Interactive conference next month, as part of their ScreenBurn track. I’m on a panel called “Funologists live and in person: Guerilla Game Research.” I’ll share my experience starting some low-budget user research cycles for Second Life, and my work translating those [...]

Scribefire Rocketh

I’m using a Firefox plugin called Scribefire to post this. Apparently I’m too lazy to fire up WordPress and write something for you guys, but if the text box is sitting at the bottom of my browser screen, I’m happy to start writing. Usability. Go figure. I spend every day trying to figure out little [...]

Wanna be a user tester?

Want $40? Got 90 minutes or so? Want to get paid to check out a 3-D virtual world? My employer and I are looking for local San Francisco people with NO experience using Second Life to help us evaluate some possible changes, tweaks, and/or new features to our software and support portal. Interested? At a [...]