My employer is holding a workshop:
“Trouble or Troubled: Dealing with Difficult Patrons
This workshop will describe the various kinds of patrons who create problems in the libraries. It will provide information which will assist you in determining the difference between a “patron with a problem” or a “problem patron.” The workshop will then provide information on what to do as well as how and when to access resources such as the police.”
Judo class to follow. Seriously, there’s a pretty wild thread going right now in the forums on the subject of crazy patrons. Our workshop folks must have an entire Crazy Patron taxonomy going, since they will be specifying the “various kinds of patrons” along with, I assume, their Latin names and feeding habits. I’m looking forward to it.
I actally talked to a patron today. I was locking up the office this evening when a woman using the OPAC stopped me and asked if I had a pen. I did. No need to thank me, public service is my middle name.