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		<title>Middle Ages Helpdesk</title>
		<link>http://librarianavengers.org/2009/03/middle-ages-helpdesk/</link>
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		<pubDate>Sat, 21 Mar 2009 06:00:35 +0000</pubDate>
		<dc:creator>Erica Firment</dc:creator>
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		<description><![CDATA[his is causing great joy among our phone support people at work. New technology can be so troublesome!



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