Let us compare the implementation of QA in my new job, to that of my old job:
- Internet startup (new job):
A team of dedicated professionals - Academic library (old job):
The screams of our users
Verily.
More on lousy digital library design
Thanks for all of the kind comments on the previous post. They really helped balance the freaking out I had to do when a kind well-meaning soul posted this link as an example of a REALLY GOOD children’s website.
Ok. Let’s go through this again. Slowly. This time I’m going to spell it out.
Anyone can make a website. The web is the most democratic publishing forum ever conceived. But, unfortunately, just because you can do something doesn’t mean you are the best person to do it. It is an unpleasant fact that most library websites, most digital libraries, most catalogs and electronic collections are badly designed.
And by badly designed, I mean this. Ugly. Ill-conceived. Verbose. Inaccessible. Acronym rich. Confusing. Lofty. Unnecessarily complex. Deprecated. Self-absorbed. Low-quality. Pointless. Patronizing.
Are you still with me? Remember, I’m being a bitch so that you don’t have to.
There is a tendency in the library community to blow sunshine up each other’s asses, as though our intent to do good were enough. As though our good works shouldn’t be held to the same standards as commercial products because we are Nice. People don’t seem to criticize each other’s work in this profession. Which makes for a perfectly lovely working environment where you can find yourself producing piles of junk because all you have heard is happytalk from supportive colleagues. And that’s not Nice. Nope. Not at all. That’s painful and embarrassing and rather cruel.
You would tell a friend if she had toilet paper on her shoe, right? Gentle criticism (not my specialty, obviously) has a place in any relationship, especially when the stakes are high. When your TP-shoed friend is about to go up on stage in front of a bunch of elementary school kids, they probably aren’t going to listen to her charming and educational speech. They are going to see the toilet paper and turn into a pack of hyenas.
And it’s a shame, because the Internet Children’s Digital Library (and the gajillion sites like it with smaller budgets) have the potential to become popular resources if they will only make the connection between quality of content and quality of interface. Like so many digital collections, they have great ideas, like sorting books by color, but they don’t have the skill or the perspective to realize these ideas. And they don’t have the humility to hire someone who does. So up they go in front of the auditorium with a big wad of TP dragging behind them.
That Reference Compulsion
So my friend Clay (of reference desk fame) and I have just gotten out of our dance class, and we are talking about books. A woman overhears us and starts talking about a book she is reading on the subject of Jack the Ripper.
“What was that book?” she asks, “The one they made a movie out of?”
At this point I should pause and remind you that neither of us were in any way identifiable as librarians, nor were we at work, where we might have had a contractual obligation to answer this woman’s question. Yet answer it we did, with alacrity.
We pipe up, “Oh! you must mean the graphic novel From Hell by Alan Moore,” and our cover is blown. We have been exposed as professional know-it-alls. Any chance we might have had to pose as members of another, sexier profession has been lost.
We couldn’t just say “huh” like normal people. Nope, had to jump in there with the full bibliographic citation.