Library Tourism: The San Francisco Main Branch

Air freshener

I’ve escaped my parental bonds for a moment, thanks to my husband, so I have a few minutes to tell you about my recent trip to the SF Public library. The big one downtown. The one I visited a long time ago and left, convinced that public librarianship in a large city belonged to the realm of the nostril-less.

San Francisco has a Big Beautiful Library, located in the Civic Center across the street from City Hall. The building is full of glass and marble and echo-y ceilings, in the grandest tradition of main library excess. As a young library tourist, I had visited this landmark eager to see Library Done Right, and learn what can be made when budget constraints are erased and the architects are released from their fetters. Unfortunately, I had failed to consult with a resident when planning the walk there, and found myself entangled in The Tenderloin, SF’s most unpleasant neighborhood. I dodged madmen in wheelchairs and puddles of vomit for a few blocks, and arrived safe but shaken. Which is not to say that the special Tenderloin atmosphere ended when I went inside.

Due to its location, the SF Library Main branch has struggled with strange bedfellows. City Hall, the Opera, the Symphony, and a few lesser monuments surround the building, but the clientele and the smell remind you that the Tenderloin ends only a block away. Nine years ago, this meant the entire bottom two floors were permeated with Eau Du Armpit, and the best reading chairs were occupied by scruffy men with newspapers over their heads. This may have influenced my decision, upon moving to the city, to avoid the downtown branch entirely.

However! When Adorable Daughter and I visited the library two weeks ago (after some discreet nursing in the car) we encountered a cleaned-up building, with a less lived-in look. We visited the small soulless cafe downstairs, wrestled with the wireless (mommy has an iphone MMORPG problem), and found a nice browsing collection staffed by two friendly and incredibly overqualified librarians. The homeless problem seems to have abated somewhat, and I noticed security guards everywhere.

One of the things that prompted me to give it another try was an excellent article in the Chronicle announcing “the country’s first full-time psychiatric social worker stationed in a public library”. A quick google search reveals this to be a much-press-released, and apparently effective tactic on the part of SFPL to combat the library’s struggle with homeless patrons.  It might have been a coincidence, I’m just a single data point, but there did seem to be an improvement since my last visit.

If you want a reason to be grateful for your current job (assuming you aren’t an SF Public librarian), you might enjoy reading the many Yelp reviewers who have shared their encounters with some of the library’s pants-eschewing patrons. If you want to save thirty bucks on a newly-released hardback, you might enjoy the Main Branch’s science fiction collection.

The San Francisco Library Main Branch: Four stars. Would visit again.

More on lousy digital library design

Thanks for all of the kind comments on the previous post. They really helped balance the freaking out I had to do when a kind well-meaning soul posted this link as an example of a REALLY GOOD children’s website.

Ok. Let’s go through this again. Slowly. This time I’m going to spell it out.

Anyone can make a website. The web is the most democratic publishing forum ever conceived. But, unfortunately, just because you can do something doesn’t mean you are the best person to do it. It is an unpleasant fact that most library websites, most digital libraries, most catalogs and electronic collections are badly designed.

And by badly designed, I mean this. Ugly. Ill-conceived. Verbose. Inaccessible. Acronym rich. Confusing. Lofty. Unnecessarily complex. Deprecated. Self-absorbed. Low-quality. Pointless. Patronizing.

Are you still with me? Remember, I’m being a bitch so that you don’t have to.

There is a tendency in the library community to blow sunshine up each other’s asses, as though our intent to do good were enough. As though our good works shouldn’t be held to the same standards as commercial products because we are Nice. People don’t seem to criticize each other’s work in this profession. Which makes for a perfectly lovely working environment where you can find yourself producing piles of junk because all you have heard is happytalk from supportive colleagues. And that’s not Nice. Nope. Not at all. That’s painful and embarrassing and rather cruel.

You would tell a friend if she had toilet paper on her shoe, right? Gentle criticism (not my specialty, obviously) has a place in any relationship, especially when the stakes are high. When your TP-shoed friend is about to go up on stage in front of a bunch of elementary school kids, they probably aren’t going to listen to her charming and educational speech. They are going to see the toilet paper and turn into a pack of hyenas.

And it’s a shame, because the Internet Children’s Digital Library (and the gajillion sites like it with smaller budgets) have the potential to become popular resources if they will only make the connection between quality of content and quality of interface. Like so many digital collections, they have great ideas, like sorting books by color, but they don’t have the skill or the perspective to realize these ideas. And they don’t have the humility to hire someone who does. So up they go in front of the auditorium with a big wad of TP dragging behind them.